I need delivery of very small items, is this a problem?

No. We welcome any enquiry and will be happy to discuss your details and provide our best service.

How do you manage Same Day Delivery?

We collect your product/s and deliver on the same day by using our Quick Express Service. To get this service we highly recommend to inform us as soon as possible – preferably at early morning. We highly recommend to inform us as soon as possible – preferably at early morning. The final time point is usually between 12 am to 1 pm. We will try to complete your delivery to the customer within 8 p.m. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Next Day Delivery?

We collect your product/s and deliver on next day. If we pick up your product/s today we will ensure your complete delivery within next 24 hours, most of the cases within 6 P.M. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Standard Delivery?

We collect your product/s and deliver within 48 hours to your desired customer successfully. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Condition Delivery?

Condition Delivery Service is available through SA Paribahan, Sundarbans, and Continental Courier Services. Delivery charge will be applicable as per TikTok Policy. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Cash on Delivery?

At present, we are covering Cash on Delivery for Dhaka, Chittagong, Barisal, Gazipur Narayanganj city area and Dhaka Suburb (Savar, Tongi, Ashulia, Keraniganj). After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Outer Dhaka Service?

We deliver your product/s to outer Dhaka areas within 72 hours using third party partners to your customer. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

How do you manage Outside to Dhaka Service?

We deliver your product/s Outside to Dhaka areas within 72 hours using third party partners to your customer. After completing your deliveries & receiving payments from your customer(s), we will ensure your payment within 12 Banking hours.

Is it possible to deliver at same day if I don’t have profile on your site?

No problem of course it is possible. Just join us and create your free account now! It will cost you only a few clicks just fill up the Merchant from. Still our representative will go to your office or home to fill up Marchant Registration from.

How many kilograms are delivered by Tik Tok up to the maximum?

Generally, we deliver up to 2 kg of a product/s. Still, we can negotiate mutually after discussing this matter. If the weight of your product/s is more than 2 kg, in that case we negotiate the price range and delivery location.

How many product/s can Tik Tok deliver in a day?

No worries, we can deliver any amount of product as per your requirement.

If Tik Tok cannot deliver on time what is your policy?

If we fail to deliver your product/s on time due to our fault, we take the whole responsibility on the shoulder. We are committed to provide your delivery without any delivery charge. It is as simple as numbers of delivery fail to deliver, we will deliver them as free of cost.

For example, we fail to deliver your 3 product/s on time, we must deliver those 3 deliveries without any delivery charge with your consent.

If TikTok loses Marchant Product/s what is your policy?

TikTok take whole responsibilities if we lose Marchant Product/s due to our fault. Suppose our delivery man lose your product/s we will compensate and refund the product/s price with mutual consent.

In case of outside Dhaka, we are not liable for loosing or damaging your product/s since we will pass it to available courier service like S. A Paribahan/ Sundarban /Continental Courier Service. Most importantly, Marchant must notify us within 3 days after delivery regarding lost product/s. Remember, we will not accept any complain after 3 days of delivery.

What happens when the Tick Tok courier does not arrive for Pickup?

If your product or package is not collected, it is best to let us know straight away. We will sort out why the delivery men did not pick up your product/s.

If the courier is found to be at fault, we will re-book collection for the next day, depending on your wishes. If you prefer to cancel the delivery or have your booking refunded, that is possible too and If your order is not collected, let us know directly!

Where should I contact if I need to know any update on my Delivery?

We have dedicated Customer Support Team they are always here to help you. For every successful delivery, our team is ready to inform you. If something happens along the way that causes delay hence later collection time – traffic jam, vehicle breakdown, other unpleasant issues – you might be surprised to learn that the courier has actually no way of contacting the customer.

So, for any kind of issue, please inform our Customer Support Team. You can do it by calling them at 09611-030303 and also, we encourage you to send massage to our Facebook page.

Can I track all Delivery?

Yes. When you log onto your account and go to Delivery Overview, you'll see real-time updates of your Delivery. This ensures that you have full visibility of your Delivery. We also offer a Track & Trace function, which helps you monitor a specific Delivery.

How do I know if my product/s are safe and correctly packaged for use in Tik Tok courier services?

You will do yourself, a great favor if you make sure that your products are carefully packaged and sealed. It is advisable to use new packaging for your product/s. However, we recommend good packaging for the safety of your product/s.

What is the time Schedule of Tik Tok’s pick-up and delivery?

All the pickup of product/s must be finished within 8 P.m. and all the product/s will be delivered within 24 hours since pick up time. Customer or recipient has to notify us for any issue about any item or delivery service within 12 hours after the delivery to qualify for refund policy.

What will Tik Tok do if customer does not like Merchant’s product/s?

Tiktok is not responsible for Customer’s choice. Delivery charge you must pay if the Customer refuses to accept product/s after reaching his/ her home. Remember any damaged, broken product/s issues is not Tik Tok’s responsibility. We will disclose the full details of your product/s to your customers.

What will Tik Tok do if customer fails to receive their product/s?

If the first delivery attempt fails Tik Tok will attempt to deliver on the very next day without any additional charges, you must pay for the third attempt and onwards.

How can customer recognize your delivery man?

Our delivery man is always well-uniformed as per our dress code.

Is Your Product Insured?

Yes, all of our delivery products are covered by insurance compensation.

If Marchant have fake Customer and he/he takes the product/s without paying what will happen then?

We are not responsible for Marchant’ s fake customers. If they don’t pay after getting the product/s, Merchant has to take the whole responsibility of theft product/s.