In this section, we list the most Frequently Asked Questions. You will know the more specific question you can check the answer from here. Should you miss certain information or if you have any other questions, please let us know!
We will try to answer your questions and details of your service. Simply contact us we are to reply your queries as soon possible.
Reach us at tiktok.com.bd or 09611-030303
What is TikTok?
TikTok is a technology-enabled courier service to send anything from a small packet to a large product/s to your desired destination throughout the Bangladesh including same day delivery within Dhaka Metropolitan area. To do so, we pickup from merchant’s location and delivery to the customer’s hand successfully.
Where is your office? Is there any branch outside Dhaka?
Our office address is Ka/8, Ainiuddin Munshi Sorok, Jagannathpur, Level-1, Flat-B Bashundhara Residential Area Road, Vatara. Dhaka, Bangladesh.
No, till now we have branch no outside Dhaka.
Which types of deliveries do TikTok Courier offer?
TikTok offers the bundle of delivery services and we are leading from the front for solving delivery issues. Depending on the weight of product/s and destination of your customer we quote you a reasonable rate and the best offer as well. To know more details, please follow our Service Page.
Is TikTok Courier a registered company?
Yes. TikTok is a private company and it is registered under the Business Registration Ordinance in Bangladesh.
Is TikTok Courier member of e-cab?
Yes, TikTok is member of e-cab since 2017.
What are TikTok office hours?
Our delivery service is available for 6 days a week.You can call us from Saturday to Thursday, from 10:00 a.m -10:00 p.m. We are closed on Friday and Government Holiday also.
What is TikTok's Phone Number?
Our phone number is: 09611-030303
How can I contact TikTok Courier?
You can contact us in different ways:
You can call us by phone: 09611-030303.You can fill up our Contact Form. After submitting your request, we will contact you as soon as possible. For any kinds of quires, you also can contact us on our Facebook Page (TikTok) we are always active to answer your questions.
Do you know where my consignment is at all times?
Yes. We are in constant touch with our delivery man.
Do you have a list of product/s that can’t be sent with TikTok courier?
Yes, we do not deliver perishable products as cake, flower, food, yogurt, ceramics items and of course any unethical products like drugs, alcohol, arms etc.
To which destinations am I able to deliver with TikTok Courier?
We are able to deliver your deliveries domestically all-around Bangladesh. You can use our quote to check if the destination you wish to deliver your goods is available.
Currently, we are covering Dhaka metro, Dhaka suburb city area, Barisal metro & Chittagong metro.Dhaka Suburbs areas include Savar, Ashulia, Keranigonj, Narayangonj, Tongi and Gazipur (within city areas).
Do you always get a signature at the delivery address?
Yes. All deliveries will be required to have a signature at the destination. This will be obtained as Proof of Delivery (POD).
Do I need to sign when you pick up my Product/s?
Yes, our delivery man will give a receipt copy that contains the numbers of products and its price. So, it requires you to sign at the time of pick up. However, please discuss with our Customer Services if you have particular concerns.
